Money orders are a wise payment method to use, especially when you don’t have a checking account or access to checks. They provide a traceable method of payment that allows you to prove that payments were made. In addition, if a money order is lost, you may be able to get a replacement without having to purchase it again. However, in order to trace a money order, you’ll need to keep the receipt that was attached to the money order before you sent it.
Call the issuer of the money order. A customer service number should be provided on the receipt or money order stub. If you do not see a customer service number printed on the stub, go to the company’s website and use the “contact us” tab to locate the phone number. Examples of money order issuers include Western Union, Money Gram and the U.S. Postal Service. An issuer is not the store or location where the money order is purchased.
Inform the issuer representative that you wish to trace the money order. Give the representative the receipt number printed on your purchase stub.
Receive trace information. While the representative can’t tell you where the money order is, he can tell you whether the money order has been cashed or is still outstanding. If the person you sent the money order claims it has not been received and the money order is still outstanding, you may be able to receive a replacement from the issuer. If the money order has been cashed and the person who cashed it is not the intended recipient, you may be able to file a theft case and receive a replacement.