How to Speak to a Live Person at Experian

by Juel Andrea ; Updated September 11, 2015
Connecting to an Experian agent includes a series of prompts.

There sometimes are questions on a credit report that can only be resolved by speaking directly to a customer service agent. Figuring out the automated series of prompts can feel like a maze. With a few preparatory steps, and a road map as to what numbers to enter when prompted, the maze can become a straight line. With a few correct taps on your phone's touch pad, you can speak to an Experian customer service agent.

You will need a current copy of your credit report.

Place a current copy of your credit report in front of you.

A customer service agent is a phone call away.

Dial customer service at 888-397-3742.

When prompted, enter the corresponding number.

Push 2 on your phone's touch pad at the first prompt. This is for "all other options." Push 2 again to bypass hearing the rules and regulations pertaining to fiscal reporting in your state.

Tap 6 on your phone's touch pad. This is the option for agent assistance.

Have your account number ready.

Push 0 and have your credit report ready. You will need to enter your account number at the next prompt.

After following the steps, you will be connected to a live agent.

Enter your account number when prompted. You are now in the queue to speak live to an agent.

About the Author

Juel Andrea graduated Phi Beta Kappa with bachelor's degrees in psychology and English from the University of California, Berkeley. She then went on to receive a master's degree in education from the University of Virginia. First professionally published in 1992, Andrea's work has appeared in "Bankers," "Conde Naste Travel" and "Today's Christian Woman."

Photo Credits

  • office lady with folders making a phone call image by Lev Dolgatshjov from