There are no hard-and-fast rules when it comes to credit card refunds. That's because refunds are often processed at the mercy of the merchant. Many will issue refunds immediately, ensuring that the credit shows up in the customer's account a few days later. However, other merchants take their time, electing to process refunds several weeks later.
Up to the Merchant
In general, merchants are not required to issue a credit card refund within a specific amount of time. As a result, there is a lot of inconsistency among merchants. Many will process a refund within a few business days, while others will wait upwards of two weeks or longer. Even worse is that in some situations, companies don't process the refund at all, forcing customers to file disputes with their credit card companies in the hopes of finally getting their money back. Even after a merchant issues a refund, the customer must then wait for the credit to appear on her account, which can take additional time.
Speeding Up the Process
Merchants typically require refunds to be issued using the same method as the original debit. This means that if you paid with a credit card, the merchant will likely require you to receive your refund by credit card. However, not all merchants have the same rigid stance. Many will provide an alternative refund method, such as cash, but only if you request it. Additionally, sometimes a refund takes longer because the person issuing the credit is not complying with store policy. Therefore, it's always helpful to review the merchant's policies and note any discrepancies. A simple phone call to headquarters, speaking with management or writing a letter can often speed up an otherwise slow process.
- Mint: 5 Secrets to Getting a Faster Refund
- The Transaction Group: Processing Refunds and Voids
- Credit Card Chaser: How Does the Credit Card Refund Process Work?
- Consumerist: Bank Employee Explains Why It Takes So Dang Long To Process Debit Card Fraud Claims & Disputes… And Other Fun Stuff
- Nike: How Refunds Are Processed
- Amazon: About Refunds
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