How to Contact Orchard Bank

Orchard Bank is a credit bank that offers credit cards through online and phone applications. If you have questions or concerns about your Orchard Bank application, lost your card or have questions about account or bill you will need to contact the customer service department. There are several ways to do this: online, phone, or snail mail. You issue will determine what number you call and whom you will need to speak with.

Locate the customer service number on the back of your credit card. There should be a 1-800 number for lost or stolen cards as well as a customer service number for other inquiries.

Go to Orchard Bank's website (see References). This will give you several options. One is to check the status of an application. There is a number for customer service, lost or stolen cards, technical support as well as numbers for the hearing impaired and international callers. There is also an email option and a mail and overnight delivery address if that is better for you.

Review your statement and contact the number on your statement. This will be for customer service, which should be able to direct you to the proper area.


  • Customer Service: 1-503-293-4037\nLost Cards: 1-800-283-8373\nTechnical Support: 1-866-904-2147 (Mon-Sat 8AM - Midnight EST)\n\nMail Address:\nHSBC Card Services\nPO Box 60102\nCity of Industry, CA 91716-0102