To activate and use your Colorado Automated Payment card, a Visa debit card provided by Chase Bank, you must select a CAP Card personal identification number. CAP cards are valid for up to three years and can be used like a regular debit or credit card at retail locations. If you lose your PIN, contact Chase for a replacement. Chase does not charge a fee to replace a CAP PIN, but it does charge a fee to replace a CAP Card.
Contact Chase Customer Service at (866) 316-3925 or visit myaccount.chase.com. The Department of Labor and Employment and Unemployment Insurance Customer Contact Center cannot answer questions about your CAP Card account or issue a new Cap Card PIN.
Provide your full legal name as it appears on your unemployment insurance application, Social Security number, date of birth and permanent address.
Request a new card if applicable. Find the fee schedule on the letter that was sent with your original card.
Select a new four-digit PIN number. You must create a PIN number to use your card at retail locations with the Visa logo and at ATMs.
Receive the new card in the mail if you requested one. If not, continue using your original card. Your new PIN is now active.
Do not attempt to guess your PIN number. Three failed attempts will cause your card to lock. You will be unable to make transactions until 12:01 a.m. the following day.
- Colorado Department of Labor and Employment: Colorado Automated Payment Card
- Discover. "What Is a Credit Card Number?" Accessed March 13, 2020.
- Federal Trade Commission. "What to Know About the New Credit and Debit Chip Cards." Accessed March 13, 2020.
- Discover. "Surprising Reasons Your Credit Card Won't Swipe." Accessed March 13, 2020.
- National Center for Biotechnology Information. "Design, Fabrication and Characterization of Computer Generated Holograms for Anti-Counterfeiting Applications Using OAM Beams As Light Decoders." Accessed March 13, 2020.
- Experian. "What Is a CVV Number on a Credit Card?" Accessed March 13, 2020.
- Do not attempt to guess your PIN number. Three failed attempts will cause your card to lock. You will be unable to make transactions until 12:01 a.m. the following day.
Charlie Gaston has written numerous instructional articles on topics ranging from business to communications and estate planning. Gaston holds a bachelor's degree in international business and a master's degree in communications. She is fluent in Spanish and has extensive travel experience.