How to Get Your Colorado Unemployment PIN if You Lost It

by Charlie Gaston ; Updated July 27, 2017

To activate and use your Colorado Automated Payment card, a Visa debit card provided by Chase Bank, you must select a CAP Card personal identification number. CAP cards are valid for up to three years and can be used like a regular debit or credit card at retail locations. If you lose your PIN, contact Chase for a replacement. Chase does not charge a fee to replace a CAP PIN, but it does charge a fee to replace a CAP Card.

Step 1

Contact Chase Customer Service at (866) 316-3925 or visit The Department of Labor and Employment and Unemployment Insurance Customer Contact Center cannot answer questions about your CAP Card account or issue a new Cap Card PIN.

Step 2

Provide your full legal name as it appears on your unemployment insurance application, Social Security number, date of birth and permanent address.

Step 3

Request a new card if applicable. Find the fee schedule on the letter that was sent with your original card.

Step 4

Select a new four-digit PIN number. You must create a PIN number to use your card at retail locations with the Visa logo and at ATMs.

Step 5

Receive the new card in the mail if you requested one. If not, continue using your original card. Your new PIN is now active.


  • Do not attempt to guess your PIN number. Three failed attempts will cause your card to lock. You will be unable to make transactions until 12:01 a.m. the following day.

About the Author

Charlie Gaston has written numerous instructional articles on topics ranging from business to communications and estate planning. Gaston holds a bachelor's degree in international business and a master's degree in communications. She is fluent in Spanish and has extensive travel experience.

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