Procedures for checking the balance on a Visa gift card purchased at a bank or other financial institution and for Vanilla Visa gift cards purchased at a checkout register are pretty much the same. The available options include checking the balance online, over the telephone and, depending on the merchant, at the cash register.
Verify Over the Telephone or Online
To check a card balance, review the printed materials that came with your card or look for a toll-free 24-hour customer service number and website address printed on the back of each card. For example, if you have a Vanilla gift card, instructions will tell you to call 800-571-1376 or visit www.vanillavisa.com. If you have a bank-issued Wells Fargo Visa gift card, instructions will tell you to call 877-855-8719 or visit www.wellsfargogiftcard.com. Regardless, you’ll need the card number and three-digit security code located on the back of the card to check your balance.
Verify at the Cash Register
Certain retailers can check the balance of any type of Visa gift card at the cash register. As of 2015, the list includes Abercrombie & Fitch, Barnes & Noble, Kmart, Kohl’s, Office Max, Target, T.J. Maxx and Toys R Us. Others include Big 5 Sporting Goods, Boscov's, Dillard's, Marshalls, Nordstrom and Ross Stores.