Are you a prospective Chase customer? If you're new to the Chase banking ecosystem, you may be wondering just how to navigate your way to your banking essentials. Chase does a great job of making online and app-based banking available around the clock. Take a look at the ins and outs of Chase Bank customer service for members.
Accessing Your Chase Online Account
If you like 24-hour banking, the most important aspect of Chase Bank customer service is accessing your account online. Chase has a dedicated customer portal where you can sign in using the name and password you chose when creating your account. If you haven't created an account yet, you can enroll online.
The nice thing about Chase's login portal is that you can view custom offers that are tailored for your Chase account. There's even a special Chase credit card login page where you can check credit card offers.
Chase Has a 24-Hour Customer Service Number
Yes, there is a toll-free Chase Bank customer service line that you can call 24 hours a day at 1-800-935-9935. This line can be used to get support for online banking, receive help with mobile banking and ask general questions about your account.
Chase Bank also allows customers to contact them with messages on social media. Sending messages to @ChaseSupport on Instagram or Facebook should get you a response. Chase also has a number of self-service options that you can do right on the Chase Bank website. The list includes:
- Replacing a card
- Paying bills
- Setting up account alerts
- Ordering checks
- Managing direct deposits
- Getting your routing number
- Setting up travel alerts
With Chase online features, there's really no limit to when you can manage your personal or business bank account. If you have a highly technical issue that you're unable to resolve using the phone or the Internet, Chase still has you covered. You can actually set up a one-on-one meeting with a Chase banker in your area to discuss anything about a current or future account. Chase even lets you set the meeting up online.
You can also do many of the tasks above for your Chase credit card using your Chase credit card login. When using your Chase credit card login, you can verify your card, replace your card and authorize new users.
Check Your Chase Balance in a Snap
Chase offers a number of ways to check your balance. The easiest way is to simply enroll in "text banking" from Chase. Yes, Chase Bank will really text you your balance whenever you ask for it. You just have to make sure that you're enrolled in Chase's "text banking" program first. Once you're enrolled, you can simply text Chase at 24273 to get your account balance sent right to your phone.
Download the Chase Mobile App for Unlimited Banking
Offering a supercharged version of the Chase online experience, the Chase mobile app is available for download from the App Store and Google Play. Getting the app on your phone is really as simple as downloading it. Once it's installed on your device, you're going to be able to unlock tons of features for easy digital banking. Here's some of what you can do within the app:
- See 24 months of transactions
- See seven years of bank and credit card statements
- Lock and unlock your card
- Send and receive money using Chase QuickPay with Zelle®
- Pay bills
- Set up recurring payments
- Deposit checks by snapping photos with Chase QuickDeposit
- Set up alerts to monitor your balance, spending, rewards and card activity
- See spending summaries broken down by category
- Use the Chase Autosave feature to automatically transfer money from your Chase checking account to your Chase savings account
- Use Chase Credit Journey to stay on top of your credit score
If you're worried about the security aspect of doing all of that on your phone, you can sleep soundly knowing that the Chase mobile app is secure. Chase's app uses both facial recognition and fingerprint sign-in technology to ensure that you're the only person with access to your account.
Adam Luehrs is a writer during the day and a voracious reader at night. He focuses mostly on finance writing and has a passion for real estate, credit card deals, and investing.